Indian enterprise leaders are prioritising digital transformation as consumers rapidly adopt digital
The latest phase of Econsultancy and Marketing Week’s ‘Marketing in a Crisis’ research, which surveyed more than 1,000 marketers across the world and from various sectors, has revealed a dramatic shift in focus towards digital transformation as a result of the coronavirus pandemic. A new survey of more than 1,100 marketers conducted by Econsultancy and Marketing Week has revealed the extent to which organisations – particularly large enterprises – are honing in on digital in response to changes in customer behaviour brought about by the Covid-19 crisis. Among the 156 respondents from customer-facing organisations with £50 million or more in annual revenue, 63% said they have observed a “strong trend” of consumers adopting digital features more rapidly as a result of Covid-19. A further 33% said they have seen “some trend” of this happening. An additional 40% said they have observed a “strong trend” of older consumers using digital services as a result of Covid-19, with 55% saying they
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